The Golden Chip Awards
2001
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Customer Service Policy - Orange Team offers the following services
Level 1 - Support

Offers complete solutions customized to meet your company's technical support needs, with our Internet Support we can provide you with efficient and reliable support at E-mail address : support@orange-2000.com

 

Level 2 - Support

Offers a wide range of support solutions from interactive voice response services to Telephone Response, Interactive and Web Support. We provide reliability and technical knowledge to resolve your questions hundred percent.

 

Level 3 - Support

Offers on-site complete solutions to meet your company's technical support needs, with our on-site team we can provide you with quick and efficient support.

 

 
Customer Responsibilities
Customer Support Services for Lebanon

In the interest of providing the most accurate and efficient service possible, we ask that you familiarize yourself with the following contingencies:

• Support will be provided for registered products only.
• Provide a clear, detailed description of the problem or the question.
• Support will be provided only for Orange products used in accordance with the
  defined hardware and operating system requirements.
• Contracts and customer identification numbers are nontransferable between 
  different companies or individuals.
• The customer should be at the workstation where the product is installed at the 
   time of the call.      
All services are provided subject to the current Orange Support Program's Terms 
and Conditions. 

 
Terms & Conditions
Please read these Terms and Conditions carefully

Please read these Terms and Conditions carefully.

• We will undertake commercially reasonable efforts to provide technical assistance under this agreement, but do not guarantee that any item will be error free.

• Technical support for all products will cease 6 months after the next release of the product is shipped. We may, from time to time, discontinue products and versions or discontinue any or all support services. We also reserve the right to terminate service to any individual who abuses any support program.

• We are not liable for incidental, special, or consequential damages for any reason (including loss of time, loss of data or software, loss of profits, or loss of revenue) even if Compudata has been specifically advised of the possibility of such damages, and our liability in all events will not exceed the support fees that you have paid under this agreement.

• We own (including copyrights) all work we do and all information we give to you as part of our support programs. We grant you a non-exclusive license to use that work and information for yourself, or internally within your company, to the extent such use would be permitted in the No-Nonsense License Statement that you received with the Orange product to which this information pertains. We have the right to use and treat as non-confidential any information you may give us during your use of our support program unless you specify in writing the fact that certain material should be treated as being confidential.

• This is the full and final agreement between you and us, and supersedes any promises, representations or agreements relating to the subject of this agreement. This agreement may only be changed if you and our authorized representative do so in writing. No inconsistent, additional, or pre-printed terms on your purchase order or other business form apply.

 

 

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Orange Accounting and the Orange Accounting logo are the trademarks of COMPUDATA SARL.
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Last Modified Tuesday, July 6, 2004 2:29 PM
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